Mobile Expert: In-Store Tech & Sales

T-Mobile; Lubbock (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Parental leave

Discounts on mobile service

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations, engage customers, and guide them through technology and service choices in a fast-paced store environment.

You'll build product knowledge, demonstrate solutions, and develop skills in customer interaction and digital tools, with success measured by customer satisfaction and knowledge. The role offers competitive pay, comprehensive benefits, and opportunities for growth within the Un-carrier culture.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.

Responsibilities

• Deliver personalized technology and service solutions through strong customer service and sales.
• Demonstrate network coverage, service plans, and product features using digital tools.
• Complete required training on retail processes and wireless technology.
• Collaborate with colleagues across channels to ensure a seamless customer experience.
• Perform other duties as assigned by management.

Skills

Customer service

Sales

Communication

Multitasking

Teamwork

Problem solving

Engaging people

Change agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations, engage customers, and guide them through technology and service choices in a fast-paced store environment.

You'll build product knowledge, demonstrate solutions, and develop skills in customer interaction and digital tools, with success measured by customer satisfaction and knowledge. The role offers competitive pay, comprehensive benefits, and opportunities for growth within the Un-carrier culture.