Mobile Expert — Retail Tech & Customer Solutions

T-Mobile; Monroe (WI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Paid time off

Holidays

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey. The role emphasizes customer interaction, use of digital resources, and service plan recommendations, with training provided and opportunities for growth.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Strong communication, customer service and teamwork abilities are essential.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey. The role emphasizes customer interaction, use of digital resources, and service plan recommendations, with training provided and opportunities for growth.