Mobile Expert - Retail Tech & Customer Solutions

T-Mobile USA; Farragut (TN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

Paid time off

Medical, dental and vision insurance

401(k)

Job summary

T-Mobile USA is hiring for a Mobile Associate to engage customers, demonstrate technology and service solutions, and guide shoppers through their journey. The role emphasizes strong communication, product knowledge, and digital tool usage to enhance the customer experience.

Expect on-the-job training, collaboration with teams across channels, and a focus on delivering personalized service while supporting store goals and customer loyalty.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Change Agility

Communication

Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA is hiring for a Mobile Associate to engage customers, demonstrate technology and service solutions, and guide shoppers through their journey. The role emphasizes strong communication, product knowledge, and digital tool usage to enhance the customer experience.

Expect on-the-job training, collaboration with teams across channels, and a focus on delivering personalized service while supporting store goals and customer loyalty.