Mobile Expert: Tech Solutions & Customer Impact

T-Mobile; Oswego Township (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Money coaches

Medical, dental, and vision insurance

Paid time off and holidays

Stock grants for all employees

Job summary

T-Mobile USA, Inc. is hiring for a retail associate role focused on delivering personalized technology solutions and exceptional customer service in a fast-paced store environment.

The position emphasizes building product knowledge, utilizing digital tools to explain plans and features, and completing training to stay current with wireless technology innovations. Strong communication and teamwork are essential for success.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience, Retail environment (Preferred)

Job description

T-Mobile USA, Inc. is hiring for a retail associate role focused on delivering personalized technology solutions and exceptional customer service in a fast-paced store environment.

The position emphasizes building product knowledge, utilizing digital tools to explain plans and features, and completing training to stay current with wireless technology innovations. Strong communication and teamwork are essential for success.