Mobile Expert: In-Store Tech & Service Pro

T-Mobile; Centralia (WA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Family building benefits

Tuition assistance

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced setting.

The role emphasizes building product knowledge, demonstrating solutions, and supporting customers through the shopping journey while developing strengths in customer interaction, digital tool usage, and service plan recommendations. Training and career growth are highlighted.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience, Retail environment. (Preferred)

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced setting.

The role emphasizes building product knowledge, demonstrating solutions, and supporting customers through the shopping journey while developing strengths in customer interaction, digital tool usage, and service plan recommendations. Training and career growth are highlighted.