Mobile Expert: Tech-Savvy Retail & Stock Benefits

T-MOBILE USA, Inc.; Chesapeake (VA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and develop skills in customer interaction and digital tools, with success measured by satisfaction and loyalty. The role emphasizes collaboration across channels, training in retail processes, and contributing to team initiatives.

Qualifications

• High School Diploma or GED required.
• At least 6 months in customer service and/or sales in a retail environment.
• Ability to use digital tools to engage customers.

Responsibilities

• Deliver personalized technology and service solutions to meet customer needs.
• Demonstrate network coverage, service plans, and product features.
• Complete required training to learn retail processes and wireless tech.
• Collaborate with colleagues to ensure a seamless customer experience.
• Perform other duties as assigned.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and develop skills in customer interaction and digital tools, with success measured by satisfaction and loyalty. The role emphasizes collaboration across channels, training in retail processes, and contributing to team initiatives.