Mobile Expert: In-Store Tech & Service Pro

T-Mobile; Farmington (ME); On-site; USD 57,308,000 - 61,992,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase

401(k)

Paid time off

Holidays

Health insurance

Dental & Vision

Mobile discounts

Job summary

T-Mobile is hiring for a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in customer interaction and digital tools.

The role emphasizes customer satisfaction, product knowledge proficiency, and loyalty-building through strong relationships.

Qualifications

• High School Diploma or GED is required.
• 6 months' customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized tech and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Support additional duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in customer interaction and digital tools.

The role emphasizes customer satisfaction, product knowledge proficiency, and loyalty-building through strong relationships.