Mobile Expert - In-Store Tech & Customer Care

T-Mobile; Columbia (MD); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Employee stock grants

Stock purchase plan

401(k)

Job summary

T-Mobile is seeking a Store-in-Store Mobile Associate to greet customers, educate them on products, and drive sales in a fast-paced warehouse/club kiosk. You will learn the store-in-store experience, demonstrate solutions, and provide outstanding service to keep customers connected.

Requirements include a High School Diploma or GED and at least 6 months in customer service or retail sales. The role offers hourly pay with ongoing training and opportunities for advancement within the company.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Proactively engage with a broad range of customers in a high-traffic retail environment using digital tools and clear communication.
• Complete training on store-in-store experience, products, processes, and systems; learn and share knowledge to improve customer experience.
• Build rapport, educate customers, and drive sales while ensuring exceptional service and follow-up care.

Skills

Communication

Relationship Building

Customer Education

Sales

Customer Communications

Customer Satisfaction Management

Product Knowledge

Leadership

Customer Referrals

Sales Prospecting

Sales Techniques

Consultative Selling

Customer Service

Customer Engagement

Coaching

Customer Needs Identification

Education

High School Diploma/GED (Required)

Job description

T-Mobile is seeking a Store-in-Store Mobile Associate to greet customers, educate them on products, and drive sales in a fast-paced warehouse/club kiosk. You will learn the store-in-store experience, demonstrate solutions, and provide outstanding service to keep customers connected.

Requirements include a High School Diploma or GED and at least 6 months in customer service or retail sales. The role offers hourly pay with ongoing training and opportunities for advancement within the company.