Mobile Experience Specialist — Growth & Stock Grants

T-Mobile US Inc.; Mobile (AL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a Store-in-Store Mobile Associate to be the face of the brand in a warehouse/club kiosk setting, delivering energetic, knowledgeable service and driving customer satisfaction.

You will educate customers, demonstrate solutions, and leverage training to stay current with products and processes while maintaining a fast-paced, high-traffic environment. This role emphasizes teamwork, learning, and customer-first excellence.

Qualifications

• High school diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.

Responsibilities

• Engage with customers in a high-traffic retail environment, educate customers, demonstrate products, and showcase benefits.
• Complete training on store-in-store processes, new skills, products, and systems to provide the best customer experience.
• Build rapport, attract potential customers, and contribute to sales activity while delivering exceptional service.

Skills

Communication

Relationship Building

Customer Education

Sales

Customer Communications

Customer Satisfaction

Product Knowledge

Leadership

Customer Referrals

Sales Prospecting

Sales Techniques

Consultative Selling

Customer Service

Customer Engagement

Coaching

Customer Needs Identification

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Store-in-Store Mobile Associate to be the face of the brand in a warehouse/club kiosk setting, delivering energetic, knowledgeable service and driving customer satisfaction.

You will educate customers, demonstrate solutions, and leverage training to stay current with products and processes while maintaining a fast-paced, high-traffic environment. This role emphasizes teamwork, learning, and customer-first excellence.