Mobile Experience Specialist

tmobile; West Valley City (UT); On-site; USD 37,000 - 52,000; Full time

Job summary

T-Mobile in Utah seeks a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced store environment.

You will build product knowledge, use digital tools to explain plans, and deliver personalized solutions while collaborating with teammates. Competitive base pay plus training pay and stock benefits support your growth.

We're an Equal Opportunity Employer offering comprehensive benefits and opportunities for advancement.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience preferred in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Retail experience (6 months)

Job description

T-Mobile in Utah seeks a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced store environment.

You will build product knowledge, use digital tools to explain plans, and deliver personalized solutions while collaborating with teammates. Competitive base pay plus training pay and stock benefits support your growth.

We're an Equal Opportunity Employer offering comprehensive benefits and opportunities for advancement.