Mobile Tech & Customer Experience Specialist

T-Mobile; Ephraim (UT); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Family leave

Job summary

T-Mobile USA, Inc. in Ephraim, Utah is seeking a Mobile Associate to support retail operations by engaging customers and explaining technology and service options. You will build product knowledge, demonstrate features, and assist customers through their shopping journey in a fast-paced environment.

The role emphasizes customer interaction, digital tool usage, and teamwork, with competitive pay and rich benefits as part of a total rewards package.

Qualifications

• High School Diploma or GED is required.
• Minimum 6 months of customer service or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. in Ephraim, Utah is seeking a Mobile Associate to support retail operations by engaging customers and explaining technology and service options. You will build product knowledge, demonstrate features, and assist customers through their shopping journey in a fast-paced environment.

The role emphasizes customer interaction, digital tool usage, and teamwork, with competitive pay and rich benefits as part of a total rewards package.