Mobile Experience Advisor

T-MOBILE USA, Inc.; Cordova (TN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Paid time off

Job summary

T-Mobile USA, Inc. is seeking Store-in-Store Mobile Associates to be the face of T-Mobile in a warehouse/club kiosk, delivering energetic, knowledgeable service in a fast-paced retail setting.

You will educate customers, showcase benefits, and help them stay connected to what matters most. Role emphasizes learning new skills, products, and processes, while building customer relationships and driving sales through referrals and follow-ups.

Qualifications

• High School Diploma or GED required.
• At least 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Engage with customers in a high-traffic retail setting, educate customers, and demonstrate value of T-Mobile benefits.
• Complete training on store-in-store processes, products, and systems, and continuously improve skills.
• Build rapport with customers, drive sales, gather referrals, and nurture relationships to support sales activity.

Skills

Communication

Customer Service

Sales

Relationship Building

Customer Education

Product Knowledge

Leadership

Customer Engagement

Coaching

Customer Needs Identification

Sales Techniques

Consultative Selling

Customer Referrals

Sales Prospecting

Education

High School Diploma/GED

6 months of customer service or sales experience (retail)

Job description

T-Mobile USA, Inc. is seeking Store-in-Store Mobile Associates to be the face of T-Mobile in a warehouse/club kiosk, delivering energetic, knowledgeable service in a fast-paced retail setting.

You will educate customers, showcase benefits, and help them stay connected to what matters most. Role emphasizes learning new skills, products, and processes, while building customer relationships and driving sales through referrals and follow-ups.