Mobile Experience Specialist

T-Mobile

Santa Ana (CA)

On-site

USD 40,000 - 60,000

Full time

23 hours ago

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Benefits offered by this job

Stock grants

Employee stock purchase plan

Medical, dental & vision insurance

Paid time off & holidays

401(k) & retirement benefits

Annual stock grant eligibility

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations, helping customers with technology and service needs in a fast-paced setting.

The role emphasizes customer service proficiency, hands-on demonstrations, and consistent use of digital tools to explain network coverage and benefits. Training and growth opportunities are highlighted alongside competitive compensation and benefits.

Qualifications

High School Diploma/GED (Required)
6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
Complete required training to build knowledge of products, services, systems, and processes for effective customer support
Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
Also responsible for other duties/projects as assigned by business management as needed