Mobile Experience Specialist

T-Mobile; New York (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Paid time off

Job summary

T-Mobile in New York City seeks a Retail Associate to engage customers and guide their technology and service needs in a fast-paced store environment. You will build skills in customer service and sales, demonstrate network coverage with digital tools, and complete training to deepen product knowledge and processes.

Key qualifications include a High School Diploma or GED and 6 months’ customer service/sales experience. Competitive pay and a broad benefits package support career growth.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a Retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED (Required)

Job description

T-Mobile in New York City seeks a Retail Associate to engage customers and guide their technology and service needs in a fast-paced store environment. You will build skills in customer service and sales, demonstrate network coverage with digital tools, and complete training to deepen product knowledge and processes.

Key qualifications include a High School Diploma or GED and 6 months’ customer service/sales experience. Competitive pay and a broad benefits package support career growth.