Mobile Experience Specialist

T-Mobile; Kissimmee (FL); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Stock grants

401(k) plan

Paid time off

Discounts on mobile service

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations in a fast-paced environment in Kissimmee, FL. You will engage customers, demonstrate technology, and guide them through service plans while building product knowledge and using digital tools.

The role emphasizes customer interaction, teamwork, and achieving service goals. Training is provided, with opportunities for growth and a broad benefits package. Join a team that values customer loyalty and ongoing development.

Qualifications

• High School Diploma or GED required.
• 6 months customer service or sales experience in retail preferred.
• Able to use digital tools and work in a fast-paced environment.
• Excellent communication and problem-solving skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver technology solutions meeting individual needs.
• Utilize digital tools to explain network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Handle additional duties/projects as assigned by management.

Skills

Customer Service

Sales

Communication

Problem Solving

Teamwork

Multitasking

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations in a fast-paced environment in Kissimmee, FL. You will engage customers, demonstrate technology, and guide them through service plans while building product knowledge and using digital tools.

The role emphasizes customer interaction, teamwork, and achieving service goals. Training is provided, with opportunities for growth and a broad benefits package. Join a team that values customer loyalty and ongoing development.