Mobile Experience Specialist

T-MOBILE USA, Inc.; Florida; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate in Florida to engage customers and guide them through devices, plans, and services while delivering expert, friendly service.

You will train on wireless technology, use digital tools to demonstrate coverage and features, and collaborate with teammates to ensure a seamless shopping experience. This role offers competitive pay and extensive benefits.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience preferred in a Retail environment.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service/sales experience (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate in Florida to engage customers and guide them through devices, plans, and services while delivering expert, friendly service.

You will train on wireless technology, use digital tools to demonstrate coverage and features, and collaborate with teammates to ensure a seamless shopping experience. This role offers competitive pay and extensive benefits.