Mobile Experience Specialist

T-Mobile; Charlotte (NC); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off and 12 paid holidays

Employee stock grants

Tuition assistance

Mobile service discounts

Job summary

T-Mobile in Charlotte, NC is seeking to hire retail associates who will engage customers and support their technology needs in a fast-paced environment. The role focuses on developing product knowledge and delivering exceptional customer service.

The ideal candidates will possess a High School Diploma and experience in customer service or sales. Employees are offered competitive hourly pay along with various benefits including health insurance and stock options.

Qualifications

• At least 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales.
• Utilize digital tools to demonstrate network coverage and service plans.
• Complete required training on retail processes and wireless technologies.
• Collaborate with colleagues to support customer experience.
• Other duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service and/or sales experience in a retail environment

Job description

T-Mobile in Charlotte, NC is seeking to hire retail associates who will engage customers and support their technology needs in a fast-paced environment. The role focuses on developing product knowledge and delivering exceptional customer service.

The ideal candidates will possess a High School Diploma and experience in customer service or sales. Employees are offered competitive hourly pay along with various benefits including health insurance and stock options.