Mobile Experience Specialist

T-Mobile; Thorndale (PA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Stock grant

Annual stock purchase plan

401(k)

Health insurance

Paid time off

Holidays

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey in a fast-paced environment.

Role emphasizes learning digital tools, delivering tailored solutions, and contributing to a positive customer experience. Compensation combines base pay with training pay and incentives, plus broad benefits.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.
• Must be 18+ and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Handle additional duties as assigned by management.

Skills

Communication

Customer Service

Sales

Teamwork

Multitasking

Problem Solving

Engaging People

Adaptability

Age 18+

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey in a fast-paced environment.

Role emphasizes learning digital tools, delivering tailored solutions, and contributing to a positive customer experience. Compensation combines base pay with training pay and incentives, plus broad benefits.