Mobile Sales Specialist: Tech Solutions for Customers

T-Mobile; Charlotte (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

T-Mobile is seeking individuals to support retail operations by engaging customers and facilitating their technology needs in Charlotte, North Carolina. The role involves developing product knowledge and providing personalized technology solutions to enhance customer satisfaction.

Candidates should have a high school diploma or GED along with customer service experience. Key skills include adaptability, communication, customer problem-solving, and multitasking. Join our dynamic team and help shape the shopping journey for our customers.

Qualifications

• High School Diploma or GED is required.
• Preferred: 6 months of customer service and/or sales experience in a retail environment.

Responsibilities

• Deliver personalized technology and service solutions that meet individual customer needs.
• Use digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Perform other duties/projects assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Education

High School Diploma or GED

6 months of customer service and/or sales experience

Job description

T-Mobile is seeking individuals to support retail operations by engaging customers and facilitating their technology needs in Charlotte, North Carolina. The role involves developing product knowledge and providing personalized technology solutions to enhance customer satisfaction.

Candidates should have a high school diploma or GED along with customer service experience. Key skills include adaptability, communication, customer problem-solving, and multitasking. Join our dynamic team and help shape the shopping journey for our customers.