Mobile Experience Expert: Lead Customer Service & Tech

T-Mobile; Antioch (TN); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Stock purchase plan

Paid time off

Paid holidays

Parental leave

Job summary

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You’ll resolve customer issues, utilize new systems, and partner with Engineering and Customer Service to create seamless solutions.

Expect curated training and strong team collaboration to drive sales and service excellence. The role emphasizes in-store expertise, ongoing knowledge development, and a culture that rewards contributions to store results and customer experience

Qualifications

• Strong communication and problem-solving abilities required.
• Customer service with a sales focus needed.
• Able to multitask and manage multiple systems simultaneously.

Responsibilities

• Sell products, features, and services based on customer needs.
• Resolve customer issues in one interaction using in-store and digital tools.
• Complete ongoing training to act as SME in all things T-Mobile.
• Leverage digital tools in interactions and onboarding.
• Collaborate to foster a sales and service culture.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You’ll resolve customer issues, utilize new systems, and partner with Engineering and Customer Service to create seamless solutions.

Expect curated training and strong team collaboration to drive sales and service excellence. The role emphasizes in-store expertise, ongoing knowledge development, and a culture that rewards contributions to store results and customer experience