Senior Mobile Expert: Elite Customer Experience

T-Mobile; Everett (WA); On-site; USD 62,000 - 72,000; Full time

Benefits offered by this job

Stock grant

401(k)

Employee stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. seeks Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise. You will use new systems and tools and collaborate with Customer Service and Engineering to resolve issues and introduce product roadmaps at our experience stores.

You will receive curated training and ongoing development in an environment that rewards teamwork and store results, enabling you to grow and excel in sales and service roles.

Qualifications

• High School Diploma or GED required.
• Retail: 12+ mos. Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise. You will use new systems and tools and collaborate with Customer Service and Engineering to resolve issues and introduce product roadmaps at our experience stores.

You will receive curated training and ongoing development in an environment that rewards teamwork and store results, enabling you to grow and excel in sales and service roles.