Mobile Experience Associate: Tech Sales & Customer Care

T-Mobile; Pineville (LA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Holidays

Parental leave

Family building benefits

Back-up care

Family support

Tuition assistance

College coaching

Disability insurance

AD&D coverage

Life insurance

Long-term care insurance

Discounts on mobile service & home 인터넷

Pet insurance

Transit programs

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, demonstrate technology solutions, and guide them through the shopping journey. You’ll learn retail processes, enhance customer satisfaction, and contribute to team goals in a fast-paced environment.

You’ll work with colleagues across channels to deliver personalized service and stay informed about the latest wireless innovations and plans. Training contribute impacts earnings and growth opportunities.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Ability to work with digital tools and learn retail systems.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, demonstrate technology solutions, and guide them through the shopping journey. You’ll learn retail processes, enhance customer satisfaction, and contribute to team goals in a fast-paced environment.

You’ll work with colleagues across channels to deliver personalized service and stay informed about the latest wireless innovations and plans. Training contribute impacts earnings and growth opportunities.