In-Store Mobile Tech Specialist

Comcast; Morton Grove (IL); On-site; USD 23,000 - 26,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, activation, education, and troubleshooting. You will be a go-to technical resource helping maintain a clean store and assist with operational priorities.

Responsibilities include activating devices, guiding setup, handling escalations, processing returns, and upselling accessories while promoting Comcast products and digital tools.

Qualifications

• Customer-focused approach to in-store interactions and problem solving.
• Ability to organize tasks and maintain a clean, efficient store environment.
• Strong communication and teamwork to deliver a seamless customer experience.

Responsibilities

• Activate devices and educate customers on usage and features.
• Troubleshoot and resolve device or service issues for customers.
• Assist with account security, password resets, and device replacements.

Skills

Customer-focused

Workplace organization

Teamwork

Self motivation

Communication

Resilience

Professional integrity

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, activation, education, and troubleshooting. You will be a go-to technical resource helping maintain a clean store and assist with operational priorities.

Responsibilities include activating devices, guiding setup, handling escalations, processing returns, and upselling accessories while promoting Comcast products and digital tools.