Field Service Technician, Coffee Equipment- Silver Spring, Maryland

Smucker Foodservice, Inc.; United States; Remote; USD 30,000 - 48,000; Full time

Job summary

The J. M. Smucker Co.

is seeking a Field Service Technician to service coffee equipment in the Silver Spring, Maryland area. You will ensure coffee equipment for hospitals, hotels, and other customers remains operational to deliver brands like Folgers and Café Bustelo. In this role you will lead service within your coverage area, learn our equipment inside out, and deliver outstanding customer service to maximize satisfaction and retention.

Qualifications

• Strong customer service skills.
• Resides within 45 miles of Silver Spring, Maryland.
• Ability to meet physical requirements including lifting up to 75 pounds.
• Valid driver’s license and clean driving record.

Responsibilities

• Lead the equipment service business for corporations within the coverage area.
• Learn coffee machinery through training teams to understand equipment.
• Provide best-in-class customer service to maximize satisfaction and retention.
• Perform scheduled service on equipment including proactive maintenance, installations, removals, asset management and emergency service requests.
• Manage equipment inventories including quarterly warehouse inventory checks and ordering parts as needed.
• Document proper procedures including invoices, customer names and contact information, reported quality issues and other related activities.
• Drive and maintain a state-of-the-art company vehicle and be prepared to travel within the coverage area.

Skills

Strong customer service skills

Self Motivated

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Field Service Technician, Coffee Equipment- Silver Spring, Maryland

Bring the comfort of a fresh cup of coffee to hard working health care workers, patients, hotel guests, and many more within your coverage area. Leverage your technical ability and customer service skills to ensure local businesses have properly working coffee equipment so everyone can enjoy iconic brands like Folgers and Café Bustelo.

Location: Coverage area includes Washington DC, Northern, VA, Central Maryland and surrounding areas.

In this role you will:

• Lead the equipment service business for corporations with your coverage area (shared above).
• Obtain expert knowledge from our training teams to learn the ins and outs of coffee machinery and equipment.
• Provide best-in-class customer service to maximize customer satisfaction and retention.
• Perform scheduled service on equipment including proactive maintenance, installations, machine removals, asset management, and emergency service requests.
• Manage equipment inventories including quarterly warehouse inventory checks and ordering parts as needed.
• Document proper procedures including electronic invoices, customer names and contact information, reported quality issues and other related activities.
• Drive and maintain a state-of-the-art company vehicle, fully equipped with heated seats, large navigation screen, shelving and so much more to ensure you are comfortable and successful in your career!

What we are looking for:

Minimum Requirements:

• High School Diploma or equivalent
• Resides within 45 miles of Silver Spring, Maryland
• Strong customer service skills
• Self Motivated
• Basic computer skills in Microsoft Office
• Ability to provide a valid driver’s license and clean driving record
• Ability to meet physical requirements of the job including lifting up to 75 pounds and driving on a frequent basis
• Ability to work on-call hours at least once a month (on-call duties are covered by a rotational program)

Additional skills and experience that we think would make someone successful in this role:

• Entry level plumbing and electrical experience (Additional training will be provided.)

Why join us

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

Stay connected with us on LinkedIn

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.

We’re a community of passionate, talented professionals dedicated to creating food people and pets love—while supporting the communities in which we work and live. We value what makes each person unique, champion growth and development, and foster collaboration that fuels productivity and drives our shared success. Learn more about our Thrive Together purpose At Smucker, we're passionate about creating a workplace where you truly belong. With a culture rooted in our Basic Beliefs and a competitive Total Rewards program, we aim to support every employee by meeting their physical, emotional, and financial needs. Learn more about working at Smucker Our culture is sustained and brought to life every day by the people of Smucker and our hiring process is designed to identify the right candidate for every position at our company. Learn more about our hiring process

The J. M. Smucker Co. (the “Company”) is an Equal Opportunity Employer. No person will be discriminated against in hiring or in any other aspect of their employment on the basis of race, color, religion, sex (including pregnancy), age, national origin, ancestry, citizenship status, sexual orientation, gender identity or expression, transgender status, marital status, familial status, disability, genetic information, protected veteran/military status, or any other characteristic protected by applicable federal, state or local law.