Field Service Tech: Coffee Equipment, Austin

The J.M. Smucker Company; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

The J.M. Smucker Company is hiring a Field Service Technician for Coffee Equipment in the Austin, TX area. You will service and install coffee brewers, maintain equipment, and ensure customer satisfaction for healthcare facilities, hotels, and more.

Resided within 30 miles of Austin and capable of lifting up to 75 pounds. On-call once a month and proficient with Microsoft Office are required. Valid driver’s license and clean record are a must.

Qualifications

• High School Diploma or equivalent required.
• Resides within 30 miles of Austin TX.
• Strong customer service skills.
• Self-motivated and proactive.
• Basic computer skills including Microsoft Office.
• Valid driver’s license and clean driving record.
• Ability to lift up to 75 pounds and drive frequently.
• On-call duties at least once a month on a rotating schedule.

Responsibilities

• Lead the equipment service business for customers in Austin TX and surrounding areas.
• Learn the ins and outs of coffee brewers and equipment from our training teams.
• Provide best-in-class customer service to maximize satisfaction and retention.
• Perform service on equipment including maintenance, installations, removals, asset management and emergency service requests.
• Manage equipment inventories including scheduled warehouse inventory checks and parts ordering.
• Document procedures, invoices, customer names and contact information, quality issues and related activities.
• Operate a company vehicle fully equipped with parts and shelving to ensure success.

Skills

Customer service

Self-motivated

Basic computer skills

Valid driver's license

Strong communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

The J.M. Smucker Company is hiring a Field Service Technician for Coffee Equipment in the Austin, TX area. You will service and install coffee brewers, maintain equipment, and ensure customer satisfaction for healthcare facilities, hotels, and more.

Resided within 30 miles of Austin and capable of lifting up to 75 pounds. On-call once a month and proficient with Microsoft Office are required. Valid driver’s license and clean record are a must.