Mobile Brand Ambassador – Tech & Customer Experience

T-MOBILE USA, Inc.; Hagerstown (MD); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

Health, dental, vision insurance

401(k) with company match

Paid time off and holidays

Tuition assistance

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to act as brand ambassadors, delivering an elite customer experience and building strong customer relationships in a fast-paced retail setting.

In this learning role, new associates will develop sales and product knowledge, with opportunities to advance to Mobile Expert. Competitive hourly pay and benefits support growth and development within a supportive team environment.

Qualifications

• 6 months of customer service and/or sales experience, Retail environment preferred.
• Strong customer advocacy and ability to connect with customers.
• Willingness to learn and grow within a fast-paced retail setting.

Responsibilities

• Builds proficiency related to serving and selling to customers, while providing an elite customer experience and building loyalty by:
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love.
• Approaching service and sales needs with composure, integrity, and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate: Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to successfully identify and handoff small business leads.

Skills

Customer service

Sales

Communication

Team collaboration

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to act as brand ambassadors, delivering an elite customer experience and building strong customer relationships in a fast-paced retail setting.

In this learning role, new associates will develop sales and product knowledge, with opportunities to advance to Mobile Expert. Competitive hourly pay and benefits support growth and development within a supportive team environment.