Mobile Sales Ambassador – In-Store Tech & Customer Experience

T-Mobile USA; Morehead (KY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental & family leave

Tuition assistance

Stock incentive programs

Discounts on mobile service & home net

Job summary

T-Mobile USA is hiring Mobile Associates to act as brand ambassadors, delivering an elite customer experience and helping shoppers in-store or online. You will learn product demos, uncover customer needs, and recommend the right T-Mobile solutions while building relationships.

The role starts with an hourly base pay of $18 plus $5 training pay; after 90 days, incentives can raise pay to a guaranteed $20/hour, with additional benefits and stock grants.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment preferred.
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it.

Responsibilities

• Builds proficiency related to serving and selling to our customers, while providing an elite customer experience and building loyalty.
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest technology in-store.
• Side-by-side selling to find personalized solutions beyond the basics for devices and plans.
• Establishes relationships across channels to identify and hand off small business leads.

Skills

Customer service

Sales experience

Communication

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA is hiring Mobile Associates to act as brand ambassadors, delivering an elite customer experience and helping shoppers in-store or online. You will learn product demos, uncover customer needs, and recommend the right T-Mobile solutions while building relationships.

The role starts with an hourly base pay of $18 plus $5 training pay; after 90 days, incentives can raise pay to a guaranteed $20/hour, with additional benefits and stock grants.