Mobile Brand Ambassador — Tech Demos & Growth Path

T-Mobile; Florida; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Up to 12 paid holidays

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to join a Retail Team of Experts and bring the T-Mobile brand to life in a fast-paced store environment.

You’ll learn and demonstrate our latest devices and services, assist customers from greeting to purchase, and build relationships through hands-on demos, upselling, and personalized solutions while completing training to advance to Mobile Expert. In this learning role, you’ll work with your team, develop skills, and expand knowledge of wireless

Qualifications

• 6 months of customer service and/or sales experience, Retail environment preferred.
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
• Competitive drive and proven ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
• Effective at balancing customer needs and performance goals.

Responsibilities

• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
• Approaching service and sales needs with composure, integrity and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
• How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network
• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
• Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:
• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Successfully identify and handoff small business leads.
• Support team initiatives and create an inclusive environment

Skills

Customer service

Sales experience

Communication

Team player

Adaptability

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to join a Retail Team of Experts and bring the T-Mobile brand to life in a fast-paced store environment.

You’ll learn and demonstrate our latest devices and services, assist customers from greeting to purchase, and build relationships through hands-on demos, upselling, and personalized solutions while completing training to advance to Mobile Expert. In this learning role, you’ll work with your team, develop skills, and expand knowledge of wireless