Mobile Associate: Tech-Savvy Brand Ambassador

T-Mobile; Ellensburg (WA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. invites energetic individuals to join as Mobile Associates in a dynamic retail environment.

You will engage customers, demonstrate the latest tech, and tailor solutions to their needs, while building lasting relationships and learning new skills for advancement. Ideal candidates bring a customer-first mindset, competitive drive, and teamwork, along with legal eligibility to work in the United States.

Qualifications

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it.
• Competitive drive and proven ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

Responsibilities

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep customers connected to the people and lifestyle they love.
• Approaching service and sales needs with composure, integrity, and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate: Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to successfully identify and handoff small business leads.

Skills

Customer advocacy

Competitive drive

Team collaboration

Customer needs balancing

18 and older

Authorized to work in US

Education

High School Diploma or GED

Job description

T-Mobile USA, Inc. invites energetic individuals to join as Mobile Associates in a dynamic retail environment.

You will engage customers, demonstrate the latest tech, and tailor solutions to their needs, while building lasting relationships and learning new skills for advancement. Ideal candidates bring a customer-first mindset, competitive drive, and teamwork, along with legal eligibility to work in the United States.