Mobile Branch Teller & Customer Experience Pro

M&T Bank Corporation; Town of Herkimer (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Corporation in Herkimer, New York is seeking a Float Teller to enhance branch customer experience through in-branch service, digital demonstrations, and lobby management. You will process cash and transactions, support multiple branches in a designated area, and help identify self-service opportunities.

The role requires a high school diploma or GED, at least 6 months of customer service experience, and strong communication skills.

Qualifications

• High school diploma or GED.
• Minimum 6 months of customer service experience.
• Ability to travel between branches as needed.
• Proven verbal communication and interpersonal skills.
• Proficient with internet-based tools.

Responsibilities

• Adhere to customer service standards and deliver solutions.
• Educate customers through digital demonstrations.
• Identify self-service opportunities to meet customer needs.
• Engage in lobby management and greet customers.
• Balance and process transactions accurately following Bank Policy.
• Resolve escalated account services issues to resolution.
• Log all customer complaints in the appropriate system.
• Introduce to the appropriate banking partner for sales opportunities.
• Perform branch operational duties (cash handling, vault, ATM, wires).
• Perform consumer AML/KYC related activities and comply with policies.

Skills

Verbal communication

Interpersonal skills

Customer service

Time management

Organization

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank Corporation in Herkimer, New York is seeking a Float Teller to enhance branch customer experience through in-branch service, digital demonstrations, and lobby management. You will process cash and transactions, support multiple branches in a designated area, and help identify self-service opportunities.

The role requires a high school diploma or GED, at least 6 months of customer service experience, and strong communication skills.