Floating Branch Teller — Customer Experience Specialist

M&T Bank; Snyder (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank is seeking a Float Teller to enhance branch customer experience through digital engagement, lobby management, and accurate transaction processing. The role involves traveling to branches within a designated area to support staff and deliver efficient service.

The Float Teller will balance transactions, assist with customer inquiries, and identify self-service opportunities while following Bank policies and AML/KYC procedures. A strong focus on customer-centric service is required.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of customer service experience, including data entry and/or cash handling.
• Ability to travel between branches as needed.
• Strong verbal and interpersonal communication.
• Proficient with internet-based technology.

Responsibilities

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Organized

Prioritization

Data entry

Cash handling

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank is seeking a Float Teller to enhance branch customer experience through digital engagement, lobby management, and accurate transaction processing. The role involves traveling to branches within a designated area to support staff and deliver efficient service.

The Float Teller will balance transactions, assist with customer inquiries, and identify self-service opportunities while following Bank policies and AML/KYC procedures. A strong focus on customer-centric service is required.