Mobile Associate: Tech-Savvy Retail Expert

T-Mobile; Westbrook (CT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Stock grant

401(k)

Employee stock purchase plan

Paid time off

Job summary

T-Mobile is seeking an enthusiastic Mobile Associate to engage customers in a fast-paced retail environment, build product knowledge, and guide shoppers through technology and service options. You will learn to use digital tools to demonstrate coverage, plans, and features while delivering a personalized experience.

Role requires 6 months of customer service or sales in retail, HS diploma, and strong communication. Competitive pay, training, benefits, and opportunities for growth are offered.

Qualifications

• High school diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Demonstrated ability to learn and use digital tools for sales and service.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Support additional duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Teamwork Orientation

Legally authorized to work in the US

At least 18 years old

Education

High School Diploma/GED (Required)

Job description

T-Mobile is seeking an enthusiastic Mobile Associate to engage customers in a fast-paced retail environment, build product knowledge, and guide shoppers through technology and service options. You will learn to use digital tools to demonstrate coverage, plans, and features while delivering a personalized experience.

Role requires 6 months of customer service or sales in retail, HS diploma, and strong communication. Competitive pay, training, benefits, and opportunities for growth are offered.