Mobile Expert: Tech-Savvy Customer Champion

T-Mobile; Sacramento (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile is seeking a Retail Mobile Associate to engage customers, demonstrate technology, and recommend service plans in a fast-paced store environment. You will build product knowledge, use digital tools, and support customers from inquiry through purchase, contributing to a seamless shopping experience.

We offer competitive pay, on-the-job training with incentives, stock opportunities, and comprehensive benefits.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in Retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.
• Also responsible for other duties/projects as assigned by business management.

Skills

Customer Service

Sales

Communication

Teamwork Orientation

Multitasking

Engaging People

Change Agility

Product Knowledge

Education

High School Diploma/GED (Required)

Tools

Digital Tools

Job description

T-Mobile is seeking a Retail Mobile Associate to engage customers, demonstrate technology, and recommend service plans in a fast-paced store environment. You will build product knowledge, use digital tools, and support customers from inquiry through purchase, contributing to a seamless shopping experience.

We offer competitive pay, on-the-job training with incentives, stock opportunities, and comprehensive benefits.