Mobile Tech Advisor: Customer-Focused Solutions

T-Mobile; Norridge (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Family leave

Job summary

T-Mobile is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You’ll build product knowledge, demonstrate solutions, and guide shoppers through their journey, using digital tools to show plans and features.

Requires a High School Diploma or GED and about 6 months of customer service or sales experience. Strong communication and teamwork are essential; competitive pay plus extensive benefits accompany the role.

Qualifications

• High School Diploma/GED required.
• Around 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Communication

Customer Service

Sales

Teamwork Orientation

Multitasking

Change Agility

Customer Problem Solving

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You’ll build product knowledge, demonstrate solutions, and guide shoppers through their journey, using digital tools to show plans and features.

Requires a High School Diploma or GED and about 6 months of customer service or sales experience. Strong communication and teamwork are essential; competitive pay plus extensive benefits accompany the role.