Mobile Associate: Tech Solutions & Growth Path

T-MOBILE USA, Inc.; Marshalltown (IA); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers, demonstrate devices, and guide service plan choices in a fast-paced retail setting. You’ll build product knowledge, use digital tools, and help customers throughout their shopping journey.

The role requires a High School diploma and at least 6 months of customer service or retail experience. You’ll work with a team that values ownership, with access to a company stock grant, employee stock purchase plan, and a competitive base

Qualifications

• High School Diploma or GED is required.
• Minimum of 6 months of customer service or retail experience preferred.
• Ability to build product knowledge and use digital tools.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer service

Sales

Communication

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers, demonstrate devices, and guide service plan choices in a fast-paced retail setting. You’ll build product knowledge, use digital tools, and help customers throughout their shopping journey.

The role requires a High School diploma and at least 6 months of customer service or retail experience. You’ll work with a team that values ownership, with access to a company stock grant, employee stock purchase plan, and a competitive base