Mobile Expert – In-Store Tech & Customer Champion

T-Mobile; Richmond (VA); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off

Job summary

T-Mobile is hiring a Mobile Associate for Store-in-Store environments in a busy retail setting in the United States. You will engage customers, educate them on T-Mobile solutions, and demonstrate benefits while using digital tools to support self-serve onboarding.

The role emphasizes building relationships, meeting sales targets, and delivering exceptional customer experiences in a fast-paced environment. Training is provided, with opportunities for growth and benefits across the organization.

Qualifications

• High School Diploma or GED required.
• At least 6 months of customer service or sales experience; retail preferred.
• Excellent communication and relationship-building skills.

Responsibilities

• Engage with customers in a high-traffic retail environment using digital tools and effective communication to showcase T-Mobile solutions.
• Utilize digital self-serve tools during interactions and onboarding; identify customer needs and demonstrate value of products and services.
• Complete training on in-store processes, review promos and updates, and onboard customers with store operations and security practices.

Skills

Customer Service

Sales

Communication

Relationship Building

Product Knowledge

Coaching

Leadership

Education

High School Diploma/GED

Job description

T-Mobile is hiring a Mobile Associate for Store-in-Store environments in a busy retail setting in the United States. You will engage customers, educate them on T-Mobile solutions, and demonstrate benefits while using digital tools to support self-serve onboarding.

The role emphasizes building relationships, meeting sales targets, and delivering exceptional customer experiences in a fast-paced environment. Training is provided, with opportunities for growth and benefits across the organization.