Mobile Retail Associate: Tech-Savvy Customer Expert

T-MOBILE USA, Inc.; Independence (MO); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

401(k)

Employee stock purchase plan

Stock grants

Paid time off

Health insurance

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates, Store-in-Store to engage customers and showcase T-Mobile solutions in a dynamic retail setting.

You will educate customers, identify needs, and demonstrate wireless products and services to drive satisfaction and sales. You will participate in thorough training, work with nearby stores, and contribute to a fast-paced team environment while building lasting customer relationships.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred in retail.

Responsibilities

• Engage with customers in a high-traffic retail environment using digital tools.
• Demonstrate and sell T-Mobile products, identify needs, and onboard customers.
• Complete training and stay customer ready; assist with store operations and on-site procedures.
• Build relationships with leadership and teams to support account setup and device support.

Skills

Coaching

Communication

Consultative Selling

Customer Education

Customer Engagement

Customer Needs Identification

Sales

Relationship Building

Product Knowledge

Sales Techniques

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates, Store-in-Store to engage customers and showcase T-Mobile solutions in a dynamic retail setting.

You will educate customers, identify needs, and demonstrate wireless products and services to drive satisfaction and sales. You will participate in thorough training, work with nearby stores, and contribute to a fast-paced team environment while building lasting customer relationships.