Mobile Retail Associate - Tech Solutions & Customer Focus

T-Mobile; Phoenix (AZ); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile's Mobile Associates, Store-in-Store play a key role in bringing the T-Mobile brand to life at partner locations with high customer traffic. You will educate customers, demonstrate solutions, and use consultative selling to meet performance targets while delivering exceptional service.

You will learn products and processes, access digital tools for onboarding, and collaborate with nearby stores to ensure a seamless customer experience.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred (Preferred)

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment.
• Use digital self-serve tools during customer interactions and onboarding to demonstrate value and drive sales.
• Complete training on in-store processes, review promotions, and stay Customer Ready; onboard nearby stores and manage store operations and assets.
• Provide exceptional service, follow up with customers, capture referrals, and manage Be Back processes to build loyalty.
• Builds relationships with local leadership to support customer experience from account setup to device support.

Skills

Coaching

Communication

Consultative Selling

Customer Engagement

Customer Needs Identification

Sales

Relationship Building

Product Knowledge

Customer Service

Education

High School Diploma/GED

Job description

T-Mobile's Mobile Associates, Store-in-Store play a key role in bringing the T-Mobile brand to life at partner locations with high customer traffic. You will educate customers, demonstrate solutions, and use consultative selling to meet performance targets while delivering exceptional service.

You will learn products and processes, access digital tools for onboarding, and collaborate with nearby stores to ensure a seamless customer experience.