Mobile Associate: In-Store Tech & Customer Champion

T-Mobile; Denham Springs (LA); On-site; USD 38,000 - 50,000; Full time

Job summary

T-Mobile Mobile Associates play a key role in bringing the T-Mobile brand to life within National Sales partner locations, engaging customers in a high-traffic retail setting and educating them on our wireless solutions.

They leverage digital tools, identify customer needs, and demonstrate the value of T-Mobile offerings while building rapport and ensuring a superior customer experience. Training, team collaboration, and on-the-job onboarding are essential to success.

Qualifications

• Customer Satisfaction: Passionate advocate focused on customer happiness.
• Team Building: Willingness to collaborate with peers and store leaders.
• Retail Sales: Competitive drive to succeed in a fast-paced environment.

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment.
• Uses digital tools, identifies needs, and demonstrates value of T-Mobile products.
• Completes training and stays customer-ready with knowledge of promotions and Hub updates.
• Builds relationships with leadership and stores to support account setup and device support.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

T-Mobile Mobile Associates play a key role in bringing the T-Mobile brand to life within National Sales partner locations, engaging customers in a high-traffic retail setting and educating them on our wireless solutions.

They leverage digital tools, identify customer needs, and demonstrate the value of T-Mobile offerings while building rapport and ensuring a superior customer experience. Training, team collaboration, and on-the-job onboarding are essential to success.