Mobile Associate: Tech Sales with Stock Grant

T-MOBILE USA, Inc.; Bothell (WA); On-site; USD 44,000 - 66,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Family building benefits

Mobile discounts

Home internet discounts

Commuter/transit programs

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers in a fast-paced retail setting, helping to understand technology and service options and guiding shoppers through their journey.

You will build product knowledge, demonstrate solutions, and leverage digital tools to enhance the customer experience. Training on retail processes and wireless technology will be provided, with opportunities to collaborate across channels and support team initiatives while delivering exceptional

Qualifications

• High School Diploma or GED required.
• 6 months customer service and/or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months customer service/sales experience

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers in a fast-paced retail setting, helping to understand technology and service options and guiding shoppers through their journey.

You will build product knowledge, demonstrate solutions, and leverage digital tools to enhance the customer experience. Training on retail processes and wireless technology will be provided, with opportunities to collaborate across channels and support team initiatives while delivering exceptional