Mobile Tech Retail Associate — Stock Grants & Growth

T-MOBILE USA, Inc.; Glassboro (NJ); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Medical insurance

Dental insurance

Vision insurance

Paid time off

12 paid holidays

Parental leave

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting. You will build product knowledge, demonstrate features, and assist customers throughout their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service-plan recommendations. Success is measured by customer satisfaction, proficiency with product knowledge, and effective use of digital resources.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Excellent communication and problem-solving abilities.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Communication

Sales

Teamwork

Problem Solving

Engaging People

Multitasking

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting. You will build product knowledge, demonstrate features, and assist customers throughout their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service-plan recommendations. Success is measured by customer satisfaction, proficiency with product knowledge, and effective use of digital resources.