Mobile Associate: In-Store Tech & Customer Experience

T-Mobile; Wichita (KS); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off and up to 12 paid public

Paid holidays

Paid parental and family leave

Job summary

T-Mobile is hiring Mobile Associates to energize the in-store experience at National Sales partner locations. You will engage customers, educate on solutions, and showcase value using digital tools and self-serve options.

Role focuses on relationship-building, meeting sales targets, and delivering exceptional service in a high-traffic environment. Training is provided, with clear paths to promotion and stock grants for eligible employees.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction.
• Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times. You will continuously learn and improve your skills to provide the best possible experience for our customers. Partner with nearby store locations to properly/fully on-board customers. Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures. As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
• Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You are committed to providing exceptional service, and to exceeding customer expectations. You will proactively reach out to potential customers to further drive sales activity in your location. You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail.
• Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.

Skills

Coaching

Communication

Consultative Selling

Customer Communications

Customer Education

Customer Needs Identification

Customer Satisfaction Management

Customer Service

Leadership

Product Knowledge

Relationship Building

At least 18 years of age

Legally authorized to work in the US

Education

High School Diploma/GED

Job description

T-Mobile is hiring Mobile Associates to energize the in-store experience at National Sales partner locations. You will engage customers, educate on solutions, and showcase value using digital tools and self-serve options.

Role focuses on relationship-building, meeting sales targets, and delivering exceptional service in a high-traffic environment. Training is provided, with clear paths to promotion and stock grants for eligible employees.