Mobile Associate – In-Store Tech & Customer Champion

T-Mobile; United States; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate in a store-in-store environment. You will engage customers, educate them on T-Mobile products, and demonstrate solutions to meet their wireless needs.

You will use digital tools and self-serve options, complete training, and work with store teams to onboard customers and drive sales. This role requires a High School Diploma and 6 months of customer service or retail experience.

Qualifications

• High school diploma or GED is required.

Responsibilities

• Engage with customers in a high-traffic retail environment, educate customers, and demonstrate value of T-Mobile solutions.
• Utilize digital self-serve tools during interactions and onboarding to enhance customer experience.
• Complete training on in-store experience, products, processes, and resources; onboard customers and assist with store operations.
• Build relationships with nearby leadership to support account setup, device support, and servicing.

Skills

Customer engagement

Communication

Consultative selling

Sales techniques

Product knowledge

Relationship building

Coaching

Customer education

Customer service

Leadership

Sales prospecting

Pricing/discount knowledge

Education

High School Diploma/GED

Tools

Retail systems

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate in a store-in-store environment. You will engage customers, educate them on T-Mobile products, and demonstrate solutions to meet their wireless needs.

You will use digital tools and self-serve options, complete training, and work with store teams to onboard customers and drive sales. This role requires a High School Diploma and 6 months of customer service or retail experience.