In-Store Mobile Associate — Tech & Customer Experience

T-Mobile; Atlanta (GA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off and paid holidays

Tuition assistance

Back-up care

Commuter and transit programs

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate for its Retail Team in a fast-paced store-in-store setting. You will engage customers, educate them on T-Mobile products, and demonstrate value through solution-based selling while maintaining exceptional service standards.

You will complete in-store training, review promotions, and partner with nearby locations to onboard customers. Benefits include stock grants, 401(k), and generous paid time off.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred.
• Retail environment experience preferred.

Responsibilities

• Engage with customers in a high-traffic retail environment and showcase T-Mobile solutions.
• Use digital self-serve tools during interactions; identify needs and demonstrate value.
• Complete training on in-store processes; stay customer ready.
• Build relationships with store leadership to support customer experience.

Skills

Coaching

Communication

Customer engagement

Needs identification

Customer service

Leadership

Product knowledge

Relationship building

Sales

Sales techniques

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate for its Retail Team in a fast-paced store-in-store setting. You will engage customers, educate them on T-Mobile products, and demonstrate value through solution-based selling while maintaining exceptional service standards.

You will complete in-store training, review promotions, and partner with nearby locations to onboard customers. Benefits include stock grants, 401(k), and generous paid time off.