Mobile Associate, Store-in-Store: Engaging Tech Sales

T-MOBILE USA, Inc.; Richland (WA); On-site; USD 54,462,038 - 81,333,504; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Medical, dental and vision insurance

Paid time off and holidays

Eligibility for incentives

Stock grants for all employees

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates for its Store-in-Store presence to energize the brand in high-traffic national partner locations. You will engage customers, demonstrate solutions, and educate on benefits while building lasting relationships.

You will learn products, processes, and store operations, with training and onboarding support. This role emphasizes customer service, proactive engagement, and daily collaboration with nearby stores to ensure a seamless customer experience.

Qualifications

• Coaching is required and expected for success in this role.
• Strong communication skills are essential for guidance and customer interactions.
• Proven ability in consultative selling to understand and meet customer needs.
• Clear, proactive customer communications to educate and inform.
• Ability to educate customers about products and services.
• Active engagement with customers to build relationships and trust.
• Experience identifying customer needs and matching solutions.
• Ability to generate referrals from satisfied customers.
• Focus on customer satisfaction and retention through service excellence.
• Solid customer service fundamentals and problem-solving.
• Demonstrated leadership in team or store settings.
• Strong product knowledge and the ability to explain features and benefits.
• Ability to build and maintain relationships with customers and colleagues.
• B2B or B2C sales experience including prospecting and closing.
• Familiarity with sales techniques to drive conversions.

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction.
• Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times. You will continuously learn and improve your skills to provide the best possible experience for our customers. Partner with nearby store locations to properly/fully on-board customers. Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures. As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
• Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You are committed to providing exceptional service, and to exceeding customer expectations. You will proactively reach out to potential customers to further drive sales activity in your location. You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail.
• Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.

Skills

Coaching

Communication

Consultative Selling

Customer Communications

Customer Education

Customer Engagement

Customer Needs Identification

Customer Referrals

Customer Satisfaction Management

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Prospecting

Sales Techniques

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)

Job description

T-Mobile USA, Inc. is hiring Mobile Associates for its Store-in-Store presence to energize the brand in high-traffic national partner locations. You will engage customers, demonstrate solutions, and educate on benefits while building lasting relationships.

You will learn products, processes, and store operations, with training and onboarding support. This role emphasizes customer service, proactive engagement, and daily collaboration with nearby stores to ensure a seamless customer experience.