Mobile Retail Associate – In-Store Tech & Customer Expert

T-Mobile; Austin (TX); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to bring the T-Mobile brand to life in National Sales partner locations with active customer engagement in a high-traffic retail environment.

They will educate, demonstrate and recommend solutions, using digital tools and solution-based selling to meet sales targets while delivering excellent customer experiences and maintaining strong product knowledge.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience, Retail environment preferred (Required).
• Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with customers.
• Team Building: Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
• Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment (Required)

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• Consistently leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. Recommend wireless solutions and an onboarding solution centered on helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, deepening relationships and ensuring satisfaction.
• Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times. Continuously learn and improve skills to provide the best possible experience for customers. Partner with nearby store locations to properly/fully on-board customers, practice skills, share knowledge, and support store operations, opening and closing procedures. Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to bring the T-Mobile brand to life in National Sales partner locations with active customer engagement in a high-traffic retail environment.

They will educate, demonstrate and recommend solutions, using digital tools and solution-based selling to meet sales targets while delivering excellent customer experiences and maintaining strong product knowledge.