Mobile Activation & Tech Support Specialist

Comcast; Port Charlotte (FL); On-site; USD 17,000 - 24,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operations, and transactional activities.

The RSA serves as a go-to technical and operational resource, helping maintain a clean and efficient store environment and providing exceptional customer support for mobile products and services. Base pay starts at $15.00 per hour, with incentive opportunities described in the benefits section.

Qualifications

• Customer-focused service mindset and strong interpersonal skills.
• Basic understanding of mobile devices and services.
• Ability to learn company tools and processes.

Responsibilities

• Provide a white-glove experience activating new devices or BYOD to the network.
• Educate customers on accessories and add-ons that enhance value and drive revenue.
• Troubleshoot and resolve device or service issues; assist with account security and password resets.
• Assist with transfers of contacts, emails, and media and handle returns per policy.
• Maintain store cleanliness, merchandising standards, and accessible product displays.

Skills

Customer-focused

Workplace organization

Teamwork

Technical knowledge

Self-motivation

Resilience

Communication

Critical thinking

Problem solving

Professional integrity

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operations, and transactional activities.

The RSA serves as a go-to technical and operational resource, helping maintain a clean and efficient store environment and providing exceptional customer support for mobile products and services. Base pay starts at $15.00 per hour, with incentive opportunities described in the benefits section.