In-Store Mobile Tech & Customer Experience Specialist

Comcast; Troy (MI); On-site; USD 19,000 - 26,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will be a go-to technical and operational resource, helping to activate devices, educate customers, troubleshoot issues, and assist with upsell opportunities while maintaining a clean, organized environment.

Base pay starts at $16.40 per hour with potential for growth through continued product knowledge and

Qualifications

• High school diploma or GED required.
• Strong communication and teamwork skills.
• Willingness to learn and adapt in a fast-paced retail environment.

Responsibilities

• Activate devices and educate customers on features.
• Troubleshoot basic issues and assist with account security.
• Assist with returns, exchanges, and upsell accessories.
• Maintain store cleanliness and product displays.

Skills

Customer-Focused

Workplace Organization

Teamwork

Technical Knowledge

Self Motivation

Communication

Critical Thinking

Problem Solving

Resilience

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will be a go-to technical and operational resource, helping to activate devices, educate customers, troubleshoot issues, and assist with upsell opportunities while maintaining a clean, organized environment.

Base pay starts at $16.40 per hour with potential for growth through continued product knowledge and