Mobile Activation & Support Specialist

Comcast; Royal Poinciana Park (FL); On-site; USD 18,000 - 25,000; Full time

Job summary

Comcast is hiring for a customer-focused retail role to support in-store teams, delivering a best-in-class experience for customers while maintaining inventory and store standards. You will guide customers through device setups, educate on accessories, and handle escalations with care.

The ideal candidate will be comfortable with technology, possess strong communication skills, and participate in a fast-paced, team-driven environment.

Qualifications

• Customer-focused with strong communication and problem-solving skills.
• Ability to troubleshoot device or service issues using standard tools.
• Comfort with upselling accessories and offering digital options at every touchpoint.

Responsibilities

• Provide a white-glove experience activating new devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options.
• Educate customers on accessories and add-ons to drive incremental revenue.
• Troubleshoot and resolve complex device or service issues.
• Process returns or exchanges in compliance with company policies.
• Assist with warranty claims and replacement processes.
• Ensure devices, counters, accessories, and walkways are clean and accessible.

Skills

Customer-Focused

Workplace Organization

Teamwork

Technical Knowledge

Self Motivation

Resilience

Critical Thinking

Problem Solving

Communication

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast is hiring for a customer-focused retail role to support in-store teams, delivering a best-in-class experience for customers while maintaining inventory and store standards. You will guide customers through device setups, educate on accessories, and handle escalations with care.

The ideal candidate will be comfortable with technology, possess strong communication skills, and participate in a fast-paced, team-driven environment.