Mobile Activation & Support Specialist

Comcast (CC) of Willow Grove; Vero Beach (FL); On-site; USD 17,000 - 24,000; Full time

Job summary

Comcast focuses on delivering a best-in-class customer experience in its Florida store environment. The role supports the store team, assists customers with mobile activations, BYOD, and device setup, and educates on accessories to drive incremental revenue.

Primary duties include guiding customers through configurations, handling escalations and returns, and ensuring store standards and inventory accuracy are maintained.

Qualifications

• High School Diploma or GED required.
• 0-2 years of relevant retail or customer service experience.
• Ability to explain device features and network setup clearly.

Responsibilities

• Provide a white-glove experience activating new devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices for seamless use.
• Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.
• Demonstrate basic features and capabilities of devices to increase customer confidence.
• Troubleshoot and resolve complex device or service issues.
• Assist customers in securing accounts and navigating device replacements.
• Activate and configure SIM/eSIM for device connectivity.
• Process returns or exchanges per company policies.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast focuses on delivering a best-in-class customer experience in its Florida store environment. The role supports the store team, assists customers with mobile activations, BYOD, and device setup, and educates on accessories to drive incremental revenue.

Primary duties include guiding customers through configurations, handling escalations and returns, and ensuring store standards and inventory accuracy are maintained.